Inn Policies

Guaranteed Reservations, Event Terms, and House Rules

To ensure an exceptional and reliable experience for all our guests, reservations are only confirmed once your deposit has been successfully processed. We do not provide courtesy holds or unpaid room blocks. All cancellation requests must be submitted in writing via email to provide a validated, verifiable record.

Standard Reservations

• Deposit Requirement – A one-night deposit (room rate plus tax) is required at the time of booking.
• 7+ Days Notice – Cancellations received 7 or more days prior to your arrival date receive a full refund of the deposit, minus a $27.58 processing fee.
• Within 7 Days and No-Shows – Cancellations made within 7 days of arrival, or failure to check in, result in a 100% forfeiture of the deposit. All remaining nights on the reservation will be automatically canceled.
• Last-Minute Bookings – Any reservation made within 7 days of arrival is immediately 100% non-refundable and non-transferable.

Special Events and Graduation Bookings

• Minimum Stay – A 2-night minimum stay is strictly required for special event and graduation dates.
• Initial Deposit – A 50% non-refundable deposit is required at the time of booking.
• Remaining Balance – The remaining 50% balance is automatically charged 60 days prior to check-in and is 100% non-refundable.
• Failed Payments – If the card on file cannot be successfully charged 60 days prior to arrival, the reservation will be automatically canceled and the initial deposit forfeited.
• Last-Minute Event Bookings – Any event reservation made within 60 days of arrival requires 100% non-refundable payment upfront.

Group Bookings and Full Inn Buyouts

• Minimum Block Size – A minimum commitment of 5 rooms is required to open a formal group block.
• Block Deposit – A non-refundable first-night deposit (room rate plus tax) for all requested rooms is due at the time of booking.
• 60-Day Deadline – Exactly 60 days prior to arrival, the remaining balance must be paid in full, and a finalized Guest Rooming List must be submitted by the group coordinator.
• Automatic Release – If the balance is not paid by 11:59 PM on the 60th day prior to arrival, the block is automatically canceled, rooms are released, and the initial deposit is forfeited.
• No Partial Drops – Once the 60-day deadline passes, no individual room drops or partial refunds are permitted. Unused rooms within the block are strictly non-refundable.

Travel Insurance NoticeThe Amherst Inn is strictly unable to make exceptions to these policies for weather, personal emergencies, travel disruptions, medical issues, or area event schedule changes. We strongly advise purchasing third-party travel insurance to protect your vacation investment.Check-In and Arrival Information

• Front Desk Hours – Front desk support is available 24 hours a day.
• Check-In Requirements – A valid government-issued ID (minimum age 21) and a matching credit card are required at check-in. The name on the ID must match the reservation registration. Cash is strictly not accepted.
• Late Arrivals – For arrivals after 9:00 PM, please call us at 434-946-7641 to coordinate your arrival. When you arrive at the property, please ring the doorbell at the lobby doors.
• Early and Late Options – Guaranteed Early Check-in (from 1:00 PM) or Late Check-out (until 1:00 PM) is available for a $25.00 fee. This is subject to housekeeping availability and must be arranged 24 hours in advance.

Inn House Rules

• 100% Smoke-Free – Smoking or vaping is strictly prohibited inside all guest rooms and on all exterior walkways. A $250.00 cleaning fee will be automatically charged for violations. Smoking is permitted exclusively outside at the designated Octagon Gazebo.
• Pet Policy – No pets are permitted on the premises at any time. Violations result in a $250.00 fee and immediate eviction without a refund.
• Quiet Hours – Observed daily from 10:00 PM to 8:00 AM out of respect for all staying guests.